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FREQUENTLY ASKED QUESTION

City tax

In Lignano Sabbiadoro a city tax € 1.20 per person per day from 12 years of age is applied. From 01.05 to 30.09.2022 up to a maximum of 10 consecutive overnight stays.

Our rates do not include the City tax.

Booking

The reservation becomes binding for the Hotel Italia Palace and Suite Apartment only after receipt of the deposit equal to 30% of the total amount (excluding tourist tax and optional services) by credit card with Secure-Link NEXI or bank transfer.

Deposit

As a final confirmation of your booking we kindly ask you a deposit equal to 30% of the amount of the stay (excluding tourist tax and optional services) via NEXI secure-link or bank transfer (only for reservations received at least 7 days before the arrival date). The reservation is invalid if the deposit will be not received by the indicated dates.

Secure Link NEXI

From January 2021 the rules for using credit card data have changed, a new security parameter will be required, namely the so-called Strong customer authentication (Sca).

This is a dual authentication system provided for by the directives of the European Banking Authority (Abe) for all those online transactions that will be made with credit cards. With the entry into force of the Sca, the consumer will therefore be asked for additional information in order to make this specific type of transaction more secure through a system that allows to verify the identity of the buyer and the validity of the use of a specific payment instrument. According to this new rule, without the presence of a credit card, the hotel cannot make a manual charge; For this reason, the Secure Link NEXI channel is used. Please contact your bank for more information.

Payment Methods

Visa, MasterCard, EC cards and American Express are welcome. The balance of the reservation (excluding tourist tax and optional services) is required to be paid upon arrival. Any extras must be settled before departure. There is also a CASH limit of 1.999,00 € for a single transaction.

Cancellation policy

  • Any booking cancellation must be communicated in writing.
  • Up to 14 days before arrival: 100% refund of the amount paid (just secure link Nexi);
  • From 13 days to the day before arrival: 10% refund of the amount paid (just secure link Nexi);
  • No-shows and cancellations on the day of arrival: penalty of 100% of the amount paid;
  • Early departures: penalty of 100% of the entire stay.
  • If your booking includes a deposit per bank transfer, please note that the reimbursement for any cancellation is not possible. Cancellation of your booking 14 days before checking in, allow you to use the deposit per bank transfer for another booking during the current season. In case of cancellation of bookings 13 days before arrival, the deposit per bank transfer will be retained as cancellation fee.
  • If you need a letterhead invoice (VAT), we ask you to inform us when you confirm the reservation, in order to allow us to issue the correct document.
  • This cancellation policy does not apply to the “non-refundable rate” (in this case, the amount of the booking will be charged upon confirmation and will not be refunded in the event of cancellation).
  • Important: These cancellation conditions apply regardless of whether the cancelled rooms are fully or partially re-sold.
  • In order to protect your holiday against any penalties under the cancellation policy, we recommend that you take out travel insurance.

Specific room / Suite reservations

Regrettably, it is not possible to guarantee you a specific room, Suite or floor, yet we will do our best to fulfill your requests if asked. The same applies for table reservations in the restaurant.

Hotel / Dependance Parking

One parking place is available and included in the price  for each booked room or Suite. Our non-monitored and uncovered car parks are located one at 20 meters and the other at about 50 meters in the alley behind our Hotel. We can offer a covered parking in the hotel’s courtyard  and below Dependance building  just upon reservation € 5.00 per day. As those parkings are quite requested, please reserve in advance.  We remind you that the parking must be left by 11:00 on the day of departure.

EV Charching

Charging stations for your EV are on request and are assisted by our staff if needed. There are 16A and 32 A charching points. Charching price (max 12 hours) is € 25.00. It is also necessary to assign a parking lot in the Hotel courtyard at € 5.00 per day.

Beach service

Only about 70 meters from the hotel, at the 1Ter office there is the hotel’s partner beach. Ask the reception for the coupon that entitles your room / Suite for a sun umbrella and two sunbeds from the day of arrival and excluding the day of departure. If you wish  the first rows, please book them in advance as there is a small supplement that will be applied:

  • 1st row € 8.00
  • 2nd row € 7.oo
  • 3rd row € 6.00

per day/sun umbrella).

Extra sunbed costs € 3.00 per day.

Beach and pool towels

In every room / Suite you will find a bag with our Logo with towels for the beach or pool. They are replaced on request: just leave them on the floor of your room or give them to our staff at the Reception.

See view rooms

Our hotel is located quite near to the beach but not directly on seaside/waterfront area. That’s why our Hotel rooms / Suite have mainly no see view. Our rooftop sundeck and pool area, on other hands, is with a 360° view.

Suite Apartment upper floors

Suite Apartment in the upper floor are with a supplement of  € 15,00 daily for the 5th and 6th floor and  € 30,00 for the 7th . Please request in advance as  just one Suite Apartment per type is avaliable on eachfloor.

Early Check In / Late Check Out

Check-in is guaranteed from 2 PM and check-out is kindly requested at 10:30 AM.

If you do expect to arrive earlier in the day and would like to immediate access to your room, please contact us so we can do our best to organise it if avaliable.

Mainly in low / middle season and only subject to availability we will be able to offer you a late check-out, i.e. the use of the room / Suite and all of Hotel’s services until 6:00 PM, at a cost of € 50.00 per room / Suite Apartments.

If you choose not to use Late check out, we will be glad to store your bags if needed.

For any information, please ask at the Reception

Room with balcony

The conservation and rebuilding done to this historic palace did not allow us to alter the amenities of the structure. For this reason, just some of Junior Suites have a cosy balcony  and are located towards the courtyard of the hotel with a view upon our courtyard Lounge Pool and our Suites have two balconies overlooking the side alley of the hotel.

The Suite Apartments of our Dependance, on the other hand, are all equipped with huge furnished terraces.

Our Restaurants / Lounge Bar

our Restaurant on the ground floor  is ready for a dinner within half board (with à la carte menù that changes every day and fresh salad buffet) from 19:30 .

Ristorante Terrazza, a gourmet type on our wonderful terrace opens from 20.00 o’clock, with Easy Dinning style. Reservations are welcome.

Also, from 12:00 we serve a Light Lunch Menù in our Rooftop Lounge Bar.

Longe Bar is open every day long after midnight 🙂

Healt and sanitary INFO

To keep updated before your travel on everchanging regulations about Coronavirus restriction in Italy, please use the links below for an info:

https://www.turismofvg.it/en/turismofvg/information/welcome-to-friuli-venezia-giulia?sNodeFragFilter=132162

https://infocovid.viaggiaresicuri.it/index_en.html

Stay safe!

Allergies or food intolerances

Please let us know in huge advance if posible so we can prepare whatever is needed to handle your request.

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Contact us or fill out the form below to receive more information or for a personalized offer.
Hotel Italia Palace
Viale Italia, 7
33054 Lignano Sabbiadoro
(UD) Italia
Telephone Number
Tel: +39 0431 71185
WhatsApp: +39 349 06 48 123
Fax: +39 0431 70133

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