FREQUENTLY ASKED QUESTION
City tax
In Lignano Sabbiadoro a city tax € 1.20 per person per day from 12 years of age is applied. From 01.05 to 30.09.2022 up to a maximum of 10 consecutive overnight stays.
Our rates do not include the City tax.
Booking
The reservation becomes binding for the Hotel Italia Palace and Suite Apartment only after receipt of the deposit equal to 30% of the total amount (excluding tourist tax and optional services) by credit card with Secure-Link NEXI or bank transfer.
Deposit
As a final confirmation of your booking we kindly ask you a deposit equal to 30% of the amount of the stay (excluding tourist tax and optional services) via NEXI secure-link or bank transfer (only for reservations received at least 7 days before the arrival date). The reservation is invalid if the deposit will be not received by the indicated dates.
Secure Link NEXI
From January 2021 the rules for using credit card data have changed, a new security parameter will be required, namely the so-called Strong customer authentication (Sca).
This is a dual authentication system provided for by the directives of the European Banking Authority (Abe) for all those online transactions that will be made with credit cards. With the entry into force of the Sca, the consumer will therefore be asked for additional information in order to make this specific type of transaction more secure through a system that allows to verify the identity of the buyer and the validity of the use of a specific payment instrument. According to this new rule, without the presence of a credit card, the hotel cannot make a manual charge; For this reason, the Secure Link NEXI channel is used. Please contact your bank for more information.
Payment Methods
Visa, MasterCard, EC cards and American Express are welcome. The balance of the reservation (excluding tourist tax and optional services) is required to be paid upon arrival. Any extras must be settled before departure.
Cancellation policy
- Any booking cancellation must be communicated in a written form.
- Up to 14 days before arrival: 100% refund of the amount paid (just secure link Nexi);
- From 13 days to the day before arrival: 10% refund of the amount paid (just secure link Nexi);
- No-shows and cancellations on the day of arrival: penalty of 100% of the amount paid;
- Early departures: penalty of 100% of the entire stay.
If your booking includes a deposit per bank transfer, please note that the reimbursement for any cancellation is not possible. Cancellation of your booking 14 days before checking in, allow you to use the deposit per bank transfer for another booking during the current season. In case of cancellation of bookings 13 days before arrival, the deposit per bank transfer will be retained as cancellation fee.
If you need a letterhead invoice (VAT), we ask you to inform us when you confirm the reservation, in order to allow us to issue the correct document.
This cancellation policy does not apply to the “non-refundable rate” (in this case, the amount of the booking will be charged upon confirmation and will not be refunded in the event of cancellation).
Important: These cancellation conditions apply regardless of whether the cancelled rooms are fully or partially re-sold.
In order to protect your holiday against any penalties under the cancellation policy, we recommend that you take out travel insurance.
Specific room / Suite reservations
Regrettably, it is not possible to guarantee you a specific room, Suite or floor, yet we will do our best to fulfill your requests if asked. The same applies for table reservations in the restaurant.
Hotel / Dependance Parking
One parking place is available and included in the price for each booked room or Suite. Our non-monitored and uncovered car parks are located one at 20 meters and the other at about 50 meters in the alley behind our Hotel. We can offer a covered parking in the hotel’s courtyard and below Dependance building just upon reservation € 10.00 per day. As those parkings are quite requested, please reserve in advance. We remind you that the parking must be left by 11:00 on the day of departure.
Beach service
Only about 70 meters from the hotel, at the 1Ter office there is the hotel’s partner beach. Ask the reception for the coupon that entitles your room / Suite for a sun umbrella and two sunbeds from the day of arrival and excluding the day of departure. If you wish the first rows, please book them in advance as there is a small supplement that will be applied:
- 1st row € 10.00
- 2nd row € 9.oo
- 3rd row € 8.00
per day/sun umbrella).
Extra sunbed costs € 5.00 per day.
Beach and pool towels
In every room / Suite you will find a bag with our Logo with towels for the beach or pool. They are replaced on request: just leave them on the floor of your bathroom .
See view rooms
Our hotel is located quite near to the beach but not directly on seaside/waterfront area. That’s why our Hotel rooms / Suite have mainly no see view. Our rooftop sundeck and pool area, on other hands, is with a 360° view.
Suite Dependance upper floors
Suite Dependance in the upper floor are with a supplement of € 15,00 daily for the 5th and 6th floor and € 30,00 for the 7th . Please request in advance as just one Suite Dependance per type is avaliable on eachfloor.
Room with balcony
The conservation and rebuilding done to this historic palace did not allow us to alter the amenities of the structure. For this reason, just some of Junior Suites have a cosy balcony and are located towards the courtyard of the hotel with a view upon our courtyard Lounge Pool and our Suites have two balconies overlooking the side alley of the hotel.
The Suite Apartments of our Dependance, on the other hand, are all equipped with huge furnished terraces.
Our Restaurants / Lounge Bar
our Restaurant on the ground floor is ready for a dinner within half board (with à la carte menù that changes every day with fresh salad buffet) from 7:30 PM .
Ristorante Terrazza, a gourmet type on our wonderful terrace opens from 20.00 o’clock, with Easy Dinning style.
Reservations are welcome.
Also, from 12:00 we serve a Light Lunch Menù in our Rooftop Lounge Bar.
Longe Bar is open every day long after midnight 🙂
EV Charching
Charging stations for your EV are on request and are assisted by our staff if needed.
There are 16A and 32 A charching points. Charching price for max 12 hours.
Allergies or food intolerances
Please let us know in advance, if posible, so we can prepare whatever is needed to handle your request.
Follow us
OUR SOCIAL
Follow us on social media to keep up to date on the latest news, discounts and events.